Like Robin, you and I—and most of our friends and colleagues—are knowledge workers. We all think for a living. Like Robin, many of us manage other knowledge workers.We’re all doing our work the best we can—or are we? Can we, like Robin, figure out a way to get better results from knowledge workers? Most of us have never even analyzed our own performance,or had much help from our employers in making us more productive and effective. We want to become more efficient at doing our jobs—and to help others do so as well—but we just don’t know how. We know more about our own work than just about anyone else, … Continue reading Thomas H. Davenport